Shipping
DOMESTIC
Standard Shipping within New Zealand:
- North Island - Urban Delivery - $8
- North Island - Rural Delivery / Waiheke Island - $15
- South Island - Urban Delivery - $15
Oversized Shipping within New Zealand:
- North Island - Urban Delivery - from $15
- North Island - Rural Delivery / Waiheke Island - from $20
- South Island Delivery - from $20
The above rates exclude items over 5kg. Delivery for oversized items will be calculated at checkout or a shipping quote emailed before your order is completed.
If you would like to receive a shipping quote before placing your order or arrange in-store pickup of an item please email info@theotherhalfdesign.com.
CLICK & COLLECT
All orders can be collected from our studio in Whangamata. Select 'Click and Collect' in checkout. All orders must be picked up within 7 days unless alternative arrangements are made. Please note our studio hours are by appointment only.
RURAL
If you want to ship to a rural delivery area or Waiheke/Chatham Islands please be aware your courier will cost an additional $5.00. Select ‘Rural delivery inclu. Waiheke & Chatham Islands’ option in the shipping section.
Please take care to select the correct shipping option at checkout.
We cannot deliver to PO Boxes.
AUSTRALIA
We charge a flat rate of $40.00 for shipping to Australia.
Please note: This excludes any heavy and oversized parcels, furniture items or rural deliveries. If you would like to receive a shipping quote before purchase please email info@theotherhalfdesign.com with details of your delivery location and the items you wish to purchase.
WORLDWIDE
For all international orders outside of Australia we will provide a quote for shipping costs.
All orders are shipped via our provider Go Sweet Spot. All deliveries require a signature to ensure your order arrives safely.
Any additional duties or taxes applied to international purchases at the destination country are the responsibility of the recipient. Your local customs office will assist with any further queries regarding possible charges.
PROCESSING TIMELINE
Orders are processed and packaged within 1-5 days. Tracking information will be provided once your order has been processed. The buyer is responsible for all items lost in transit.
DELIVERY TIMELINE
Auckland + Bay of Plenty | 1 - 2 days
Rest of the North Island and the South Island | 2 - 3 days
Note: Allow 1 - 2 additional working days for rural deliveries.
Australia | Approx. 3 - 8 working days.
The above delivery timeline does not apply to oversized, heavy or furniture orders. These will be determined on an order-by-order basis.
PRE-ORDERS
Pre-order or made-to-order items will be processed within 1 working day. An email confirmation detailing the approximate delivery date of your items will then be provided. Please note that we cannot guarantee a specific delivery date.
Please note: We do not offer cancellations or refunds on pre-order or made-to-order items.
GIFT WRAPPING
We offer complimentary gift wrapping. Please note: Unfortunately, we are unable to provide this service on oversized items.